Shipping policy

Shipping & Delivery Policy
1. Processing & Production Time
All of our items are made-to-order, especially for you. Because of this, please allow [2–5] business days for your order to be produced and prepared for shipment. You will receive a notification email with a tracking number as soon as your order leaves our facility.
2. Shipping/Transit Time
Once your order has been produced and handed over to the carrier, the transit time typically takes:
Standard Shipping: [5–7] business days.
International Shipping: [7–21] business days (depending on the destination).
Please note: These are estimated transit times provided by our carriers and may vary based on your location and seasonal demand.
3. Total Delivery Estimate
To get a realistic idea of when your package will arrive, please combine the production and transit times:
Total Delivery Time = Production Time + Transit Time
4. Order Tracking
Once your package ships, you will receive an automated email containing your tracking link. Please allow 24–48 hours for the tracking information to update.
5. Customs & Import Fees
For international orders, please be aware that your package may be subject to customs duties or import taxes imposed by your country. These fees are the responsibility of the recipient and are not included in the shipping cost or product price.
6. Shipping Issues
If your tracking shows "Delivered" but you have not received your package, or if your order arrives damaged, please contact us at [support@nyhstore.com] within [7] days of the expected delivery date, and we will be happy to assist you.